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Why aren't my downloads starting?​

Check:

  1. Download client configured and tested
  2. Indexers configured and tested
  3. Item is monitored
  4. Quality profile allows available releases
  5. Items not blocklisted
  6. Disk space available

What's a quality profile?​

Quality profiles define:

  • Which qualities are acceptable (720p, 1080p, 4K)
  • Quality priority order
  • Whether to upgrade
  • Cutoff quality (stop upgrading here)

Built-in profiles:

  • Quality: Maximum quality (upgrades to 4K)
  • Balanced: Good quality, reasonable size (1080p preferred)
  • Compact: Smaller files (720p/1080p)
  • Streamer: For NZB streaming

See Set Up Quality Profiles for details.

What's the cutoff?​

Cutoff is the quality level where upgrades stop:

Example:

Profile: Balanced
Cutoff: 1080p BluRay

Downloads:
1. First: 720p HDTV
2. Upgrade: 1080p WEB-DL
3. Upgrade: 1080p BluRay ← Cutoff met, no more upgrades

What's the difference between Missing, Cutoff Unmet, and Upgrade tasks?​

  • Missing: Searches for items with no files
  • Cutoff Unmet: Searches for items below quality cutoff
  • Upgrade: Searches for better quality on ALL items (even above cutoff)

Why are searches slow?​

Common causes:

  1. Too many indexers (limit to 3-5)
  2. Slow indexers (set lower priority)
  3. Network issues
  4. Rate limiting

Solutions:

  • Disable slow indexers
  • Set indexer priorities
  • Increase timeout in settings
  • Check network connectivity

What are custom formats?​

Custom formats let you score releases based on attributes:

Example:

Format: "Prefer HEVC"
Condition: Contains "HEVC" or "H.265"
Score: +50 points

This adds 50 points to any HEVC release, making it preferred over H.264.

Quick Command Reference​

Trigger search tasks:

# Via web UI: Tasks → Missing / Cutoff Unmet / Upgrade

Check download client:

# Test connection in Settings → Download Clients

View indexer status:

# Settings → Indexers → Test All

See Also​